Unable to load app preview in iTunes connect

Question

Has anyone been able to load an app preview video in iTunes connect? I receive an error every time, saying "Your file could not be loaded. Please try again."

Any workaround to this, that you're aware of?

Answer 1

I'm here to save the day. The root of the issue is that itunesconnect does not like the format of the file saved by quicktime, or pretty much any format for that matter.

I was able to find just 1 file format that worked. You will need a free program called HandBrake

Use this program to convert the file you are trying to upload with the options I have highlighted in this screenshot:

(Optional) If your video has no sound, go to the audio tab in HandBrake and remove the track, like so:

Note, when you are doing multiple conversions in a row, sometimes the output size gets screwed up, keep an eye on that (it might be a bug in handbrake).

That's it! Upload the file created by HandBrake and it works! Consider donating to the developer of HandBrake for an awesome app.

Edit: Quote from comments:

For those who are struggling (like I was) to make a video 1080p (1920x1080), don't forget to go to the Picture tab and: change the Anamorphic setting to "Off", change the Modulus setting to "8" and last but not least change the Cropping setting to "Custom" and set the Top, Bottom, Right, Left to "0" – gaskbr Aug 18

Edit 2: You have to set the audio right also, looks like Apple don't accept files without audio channels anymore. Set the codec to AAC, 44.1 (or 48 kHz), bitrate 256.

Answer 2

I have confirmed that it is because of the low upstream speed of certain ADSL, I have to buy a 3G hotspot to upload my preview video.

iMovie10.0.6 can export 'App Preview.mp4' directly, no need to convert by HandBrake.

Apple has answered me that 'Please be advised that we cannot guarantee a successful delivery if you are on a slow internet connection.'.

But I think Apple should improve their upload service like Google does.