iOS option is disabled in Version or platform (iTunes Connect)

Question

I uploaded my app to the App Store using xcode. I can see my build in my existing app on iTunes connect. However when I want to add the build using the "+ Version or platform" option it shows me a disabled iOS button:

My build version is 2.0.

I received an email from Apple stating that the app completed processing. Any reason why I can't select it?

Answer 1

I found the solution. In my case I wanted to update the app to a newer version which wasn't listed in the "+Version or Platform" menu. The possible reason is that a previous build failed, with the status of "Prepare for Submission".

1. Select the build which is listed as "Prepare for submission" under "iOS App".
2. Scroll down till you see the build for that submission.
3. Delete the old build and select a new correct build.
4. Now scroll down more and change the version of your submission in the textfield to the build number of your correct build.

After doing that I was able to submit it to the App Store.

Answer 2

I had the same issue. I had to reject an app that was in "Waiting for Review" status since we had to update a bug that we found after we submitted the previous build. Once we did that, we were unable to add a new version and the ios option was disabled. To fix this:

1. I went to the same version that showed "Rejected by Developer",

2. Scrolled down to the build version,

3. Clicked the minus (-) icon next to the previous build to remove that,

4. Added the new build and

5. Saved and Submitted for review.

The version increment automatically updated after step 5 above based on the selected build.