Visual Studio 2017 - How to fix error: We could not refresh the credentials for the account

Question

My email address has changed and now I can't log into Visual Studio 2017.

The error is "We could not refresh the credentials for the account. Failed to refresh the access token".

How can I fix this?

Answer 1

This bug will be fixed in a future version.

For now:

• Close down VS2017
• Go to "C:\Users\{username}\AppData\Local\.IdentityService"
• Rename "IdentityServiceAdalCache.cache" as shown below. (for example just add an underscore to it)
• Restart VS2017 and log in.

NOTE: There are similar issues that this won't resolve, but this worked for me.