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How to create a notification via emails to a pre-defined mail group when an issue is open for 24/36/48 hrs.
There should be one reminder for any of those types (24/36/48) , and if an issue was re-opened the count should be restarted.
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- You can send reminders to Slack, Jira users, Jira groups and reporter, assignee, watchers and voters. - Reminders can be periodic and they can be private to others. - You can control who can create and view reminders at app level.
If you select the Create Users option, you can choose to notify new users of their account details. Automatically assign the issue to the first CCed email address. Automatically add Jira users as watchers of the issue created and notify them of updates.
I generally agree with Kuf's approach, but the recent JIRA plugin releases Automation Plugin and PDF Automation Plugin enable to enhance it further.
So, you define and update the scripted custom field, as written above. You create the saved filter with the JQL query, as written above.
(The interesting part starts here.)
You set up a new automation rule with the Automation Plugin:
Define the CRON expression based trigger to match your preferred schedule (every 5 minutes, for example)
Select the "Send PDF" action to execute, choose a PDF template (if a simple issue list is enough, then use the "issue navigator" template) and enter the email addresses to ping.
The advantages of this over your original solution:
It is more maintainable: it is all plugin based, and all the fun happens internally in JIRA. No external dependencies, no scripts to maintain.
The PDF format allows nicer formatting and visualization possibilities (charts!) than a simple issue link.
Disclaimer: I'm a developer of this paid JIRA add-on.
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