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iphone how to get crash log from customers?
Some of my users are reporting crashes. What is the best way to explain to them how to send me their crash reports, so that they show up in the iTunes Connect list of crash reports? Do they get sent when users sync their phone with their computers? Thanks!
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XCode. XCode is Apple's official IDE with which you can build apps for macOS, iOS, watchOS, and tvOS. It comes with a couple of crash reporting features as well. XCode collects crash data from your iOS and other Apple apps, groups the crashes by causes, and symbolicates crash reports.
They will show up in iTunes Connect automatically if the users have enabled that.
When the user synchronizes their device using iTunes, crash reports are copied to a directory on the user's computer. If the application was distributed via the App Store and the user has chosen to submit crash logs to Apple, the crash log will be uploaded and the developer can download it via iTunes Connect.
See: http://developer.apple.com/library/ios/#technotes/tn2008/tn2151.html
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