How do you test the usability of your user interfaces [closed]

Question

How do you test the usability of the user interfaces of your applications - be they web or desktop? Do you just throw it all together and then tweak it based on user experience once the application is live? Or do you pass it to a specific usability team for testing prior to release?

We are a small software house, but I am interested in the best practices of how to measure usability.

Any help appreciated.

Answer 1

I like Paul Buchheit's answer on this from startup school. The short version of what he said listen to your users. Listen does not mean obey your users. Take in the data filter out all the bad advice and iteratively clean up the site. Lather, rinse, repeat.

If you are a small shop you probably don't have a team of QA or Usability people or whatever to go through the site. Your users are going to be the ones that actually use the site though. Their feedback can be invaluable.

If something is too hard for one of your users to use or too complex to understand why they should use it, then it might be the same way for 1000 other users. Find a simpler way of accomplishing the same thing.

Once you have gathered all of this feedback and have a list of things to do, do the simplest ones first. That way you have forward moving usability progress.