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Google play console's pre-launch report didn't start

In my experience, the pre-launch report will start automatically as long as I upload my .apk file to Internal test track. I have uploaded my .apk file several days before but the pre-launch report never started, it only shows the message:

Testing in progress; it can take several hours for these tests to complete. Check again later.

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As it pointed out, "it can take several hours for these tests to complete." I've already waited for it for days and cannot get the result. Are there any settings I should configure to let the test begin?

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Carter Chen Avatar asked Sep 09 '18 03:09

Carter Chen


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How do I download a pre launch report?

Open Play Console. Click Setup > Notifications. Scroll down to Pre-launch report and check the box next to it. You can choose to receive emails for all tests or only tests with issues.

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It will take up to 7 days to get it approved. Once approved, it will be available publicly for download on Google Play Store.


2 Answers

Google Play Developer Support sent me a mail today, the summary is that their engineers had found some issues and already have it fixed.

In sum, the problem was the bug of Google Play Console.

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Carter Chen Avatar answered Sep 25 '22 17:09

Carter Chen


It may have had an error. When these types of problems occur, after waiting long enough it is always worth contacting Play Console support. You can contact them via the help menu which is on the question mark "?" icon.

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Nick Fortescue Avatar answered Sep 22 '22 17:09

Nick Fortescue