Google Play App Review doesn't show App Version code or name

Question

I have released an app on play store, and have received some reviews. In google play developer console, I could not see the version of app in few of the reviews. This is what I found under the APPLICATION heading.

Version code — Version name —

I tried searching around, but could not find any explanation for these to be absent. What may be the possible reasons?

Answer 1

I raised a ticket with Google play and got this response, hope it helps someone.

Hi Satheeshwaran,

Thanks for contacting Google Play Developer Support!

Regarding your concerns, the circumstance that the version code is absent from users' reviews/comments normally results from the fact that single use, who left comments on your app, has multiple devices, in all of which your app was installed. The versions of your apps installed on the multiple devices are different; therefore, the system is unable to distinguish which version the specific user is currently using.

Thanks for your understanding and continued support.

We hope this helps answer your question. If we can assist you further, please let us know.

Regards, Pepper Google Play Developer Support