Google Play Android App Internal Testing - Update button not shown to internal testers

Question

I have found the other versions of my question on SO and have already tried to contact Google through their dev support trying both the chat/email options, but have yet to get a straight answer about this.

I have an app that is currently using the internal testing track on Google Play. I have numerous testers all of which can download the app, use it and test it no problem. The reason I want to use internal testing, for now, is that the documentation states there is no verification period between versions and testers get the new version immediately.

The issue I am currently experiencing is that a tester who already has the app is not served an updated version when they return to the store page. If they uninstall and reinstall the app, the new app they install serves the new version.

My question is why would the new version be available but not present the user with the 'Update' button to install the new version?

Is there an issue with the app being on the internal test track? Does my app need to be verified? Can an app be verified using the internal test track? It has been 17 days since my initial upload to verify the app, which seems rather long to wait for the verification.

Does anyone have some insight into this issue? I am running out of ideas and it is rather annoying to have testers need to uninstall and reinstall the app every new version I would like tested.

Answer 1

After almost a month I finally have the update button. Here are the steps I took:

1. Create a new Closed Testing Track and go through all steps required to post a closed testing app.

2. Wait until the app is verified and the store page updates with the relevant store page data. (This took ~3-4 business days)

3. I can now publish to the Internal Testing Track, see the Update button, and use it. I no longer need to publish to the Closed Track unless I want to.

I've looked over most of the documentation and nowhere does it say in writing that your build needs to be verified to have the Update button appear, nor does it say anywhere that it is required to be in at least Closed Testing to be verified.

I hope this helps someone else in the near future as this was quite annoying.