COMException - Tridion 2011 SP1

Question

After an enjoyable weekend I walked into work this morning, opened up Chrome, navigated to my client's production Tridion as normal - WHAM - COM Exception:

Retrieving the COM class factory for component with CLSID {9926D1CF-F158-418F-A9A2-B653B497D982} failed due to the following error: 80004005 Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL)).

This appears to be the CM_TOM.dll - problem is I've restarted COM servers, IIS etc. but nothing seems to work.

I'm about to restart the machine but wondered if anyone here had come across this before?

Answer 1

OK, for future reference - resolved this via the following steps:

• Open the Global Policy Editor snap-in.
• Go to Computer Configuration > Administrative Templates > System > UserProfiles.
• Double-click 'Do not forcefully unload the user registry at user logoff'
• SelectcEnabled and click OK.
• Reboot the server