Call to undefined function iconv() fatal error - Suitecrm

Question

Using suitecrm 7.9.1

I am facing the below error whenever i try to create a lead , that is after submitting the create lead form.

Facing the same error whenever i try to import a csv file . This error occurs only on live server

Fatal error: Uncaught Error: Call to undefined function iconv() in /home/testsite/public_html/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php:222 Stack trace: #0 /home/testsite/public_html/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/SegmentWriter/DocumentWriter.php(131): Zend_Search_Lucene_Field->getUtf8Value() #1 /home/testsite/public_html/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/Writer.php(244): Zend_Search_Lucene_Index_SegmentWriter_DocumentWriter->addDocument(Object(Zend_Search_Lucene_Document))

2 /home/testsite/public_html/modules/AOD_Index/Lib/Zend/Search/Lucene.php(1410):

Zend_Search_Lucene_Index_Writer->addDocument(Object(Zend_Search_Lucene_Document)) #3 /home/testsite/public_html/modules/AOD_Index/AOD_Index.php(310): Zend_Search_Lucene->addDocument(Object(Zend_Search_Lucene_Document))

4 /home/testsite/public_html/modules/AOD_Index/AOD_LogicHooks.php(36):

AOD_Index->index('Leads', 'b81874eb-1233-5...') #5 /home/testsite/public_html/include/utils/LogicHook.php(262): AOD_LogicHooks->saveModuleChanges(Object(L in /home/testsite/public_html/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php on line 222

what is the cause for this error . newbie to the suitecrm, how to fix it .

Answer 1

Install the Iconv module on your CPanel.

1. Open WHM
2. EasyApache 4
3. Customize
4. PHP extensions
5. Find iconv. Enable the one matches your PHP version
6. Review
7. Provision