Active Directory COM Exception - An operations error occurred (0x80072020)

Question

I am getting an intermittent COM Exception "An operations error occurred (0x80072020)" (shown below) when I try and query Active Directory using the method GroupPrincipal.FindByIdentity

Here is my code:

PrincipalContext ctx = new PrincipalContext(ContextType.Domain, Environment.UserDomainName); GroupPrincipal groupPrincipal = GroupPrincipal.FindByIdentity(ctx, IdentityType.Name, "Group to find"); 

I am receiving Exception:

Inner Exception: System.Runtime.InteropServices.COMException (0x80072020): An operations error occurred.   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)   at System.DirectoryServices.DirectoryEntry.Bind()   at System.DirectoryServices.DirectoryEntry.get_AdsObject()   at System.DirectoryServices.PropertyValueCollection.PopulateList()   at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)   at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)   at System.DirectoryServices.AccountManagement.PrincipalContext.DoLDAPDirectoryInitNoContainer()   at System.DirectoryServices.AccountManagement.PrincipalContext.DoDomainInit()   at System.DirectoryServices.AccountManagement.PrincipalContext.Initialize()   at System.DirectoryServices.AccountManagement.PrincipalContext.get_QueryCtx()   at System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithTypeHelper(PrincipalContext context, Type principalType, Nullable`1 identityType, String identityValue, DateTime refDate)   at System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithType(PrincipalContext context, Type principalType, IdentityType identityType, String identityValue)   at System.DirectoryServices.AccountManagement.GroupPrincipal.FindByIdentity(PrincipalContext context, IdentityType identityType, String identityValue) 

The code is running from a Windows service on a Windows 2003 SP2 server.

I have found another Stack Overflow question, Active Directory, enumerating user's groups, COM exception, suggesting that enabling Kerberos as an option in the PrincipalContext constructor will fix this problem but I am receiving a different hex code than in this question.

My questions are:

1. Is this particular COM Exception definitely an authentication issue? I need to be sure that this will 100% fix the problem before releasing the software.
2. Is there a resource somewhere which lists all the possible COM exception hex codes so that I can help myself a bit better in the future?

Answer 1

The issue is often that the context for which the Active Directory calls is made is under a user that does not have permissions (also can happen when identity impersonate="true" in ASP.NET, due to the fact that the users token is a "secondary token" that cannot be used when authenticating against another server from: https://social.technet.microsoft.com/Forums/en-US/f188029c-51cf-4b50-966a-eee7160d0353/an-operations-error-occured).

The following code will ensure that the block of code your are running, is run under the context of say the AppPool (i.e. NETWORKSERVICE) that your service or site is running under.

using (HostingEnvironment.Impersonate()) {    var domainContext = new PrincipalContext(ContextType.Domain, "myDomain.com");    var groupPrincipal = GroupPrincipal.FindByIdentity(domainContext, IdentityType.Name, "PowerUsers");    if (groupPrincipal != null)    {       //code to get the infomation    }  } 

However, one super important detail is that all the code calling Active Directory must be in that block. I had used some code a team member of mine wrote that was returning a LINQ query results of type Users (custom class), but not evaluting the expression (bad practice). Therefore the expression tree was returned instead of the results.

What ended up happening is the calling code eventually evaluated the results and the An operations error occurred message still appeared. I though the code fix above didn't work. When in fact it did, but there was code evaluating the results outside the block.

In a nutshell, make sure all code to access Active Directory is inside that using block and the exception should be fixed one the service/app is deployed to the server.

Answer 2

I've now found another answer Unable to add user with CrmService API in Dynamics CRM which states that 0x80072020 is indeed a permission issue. I have changed my service to run under a domain level account instead of the local system account and this seems to have cured my problem.