Xcode crash Logs not appearing

Question

I have an iOS app that is only crashing with the client on iOS8.0

At first I tried to install iOS simulator8.0 on my xcode7.0, OS X El Capitan to test the code but, facing some issues, I dropped the case

Now, what I am trying to do is get the crash log from xcode's organizer, but weird things are happening:

• I am logged in xcode with my iTunes account
• The app had the checkbox on for "Include app symbols for your application…" when uploading it to testflight, BUT the build details in iTunes Connect shows "Includes Symbols: NO"
• The organizer does not show every versions of the app on iTunes Connect, although we can see all the versions and build numbers from my colleague's xcode.
• Organizer doesn't show all the crash log of the app of the given build number although I can see some crashes on different builds (On the other hand, my colleague can not see any crash log happening on the app for the current version and for all the previous versions)

Can anyone help me on any (or both) of the issues? Thanks

NB: I want to avoid to ask the client to send me his device's crash logs. Although one time I asked a client for the crash log from the device and there wasn't any crash registered on the device

Answer 1

The reason you and your colleague do not see the same crash logs is likely because your colleague is assigned a lesser role in your team. (Say you are admin and he's technical) Can't help with the Includes Symbols: NO issue cause I have debug symbols stripping set to NO for both debug an release targets and yet I see the exact same issue (Includes Symbols: NO in itc). Apple just does not like to symbolicate I guess...