Work item not showing up in VSTS backlog or board

Question

I've created a task, assigned most properties (including iteration) and saved it. However it's not showing in the backlog or board.

I've manually set it to Active. But to no avail.

Originally the task was the child to another task. The parent task was also in the same iteration (but not showing up)

This is not the only work item that does not show up anywhere.

Any reason why?

EDIT

The task and user story are added to the backlog and board if the Area is, for example MyProject. If the area is 'MyProject/Modules/Customers', the task and user story do not show up.

Why is this?

Answer 1

It’s usually caused by the parent task is unparented. The parent task only child task as related work, and there is no parent PBI or user stories etc as below graph.

For backlog and Board, they show the WITs related for PBI/user stories/Bugs. Since the tasks are not related to PBI/user stories/Bugs, so the unparented tasked won’t show in backlog and Board.

To let the tasks show in the backlog and Board, you should add PBI/user story/Bug as the parent for the parent task.

And the tasks, they usually in the same hierarchy (not parent-child relations). Please check the tasks, if they should not be parent-child relation, you can remove the relations in Related Work.

Reason for why the area with MyProject\Modules\Customers not show in backlog and board:

Only the selected areas will show in your team’s backlog and Board.

And the areas Modules and Customers are not added in your team. You can check in the page https://account.visualstudio.com/MyProject/_admin/_Work?_a=areas, as below screen shot, there has no team related to the sub area.

To add the Modules and Customers in your team, you can follow below steps:

• Go to Default team settings (https://account.visualstudio.com/MyProject/MyProject%20Team/_admin)

  

• Work Tab -> Areas -> Select area(s) -> add the sub area(s) -> select Include sub areas -> save and close.

  

• After adding all the child areas, go to the package https://account.visualstudio.com/MyProject/_admin/_Work?_a=areas, you you will find there are team related to the child areas.

  

• And in the backlog and board, the WIT with the area MyProject\Modules\Customers will be showed.