What is the lifecycle / process of a bug? Speaking generally, Are there any tips, suggestion process wise that bug fixing should go though?
Bug tracking is the process of monitoring and streamlining reports of software malfunction or usability issues within a business. A good bug tracking process is consistent and informative for the people involved in fixing the error. There are two main ways bugs in a product are detected.
Bugs management is the process of reporting and tracking the progress of bugs/defects from. discovery through to resolution. The bug, in general, might be defined as a deviation from. requirements or the abnormal behavior of the software.
Defect Management is a method for identifying and resolving defects. The steps of a defect management cycle are as follows: 1) Detection of a Defect, 2) Categorization of Defects 3) Defect Fixing by Developers 4) Testers' verification 5) Repair of the flaw 6) Defect Reports at the Project's End.
A few things beyond the standard Find->Fix->Test-Release cycle:
A bug should have multiple assignments, so it can be assigned to one person for fixing, and another person for testing it, instead of being assigned to a single person.
Your bug track system must track all history of what was changed.
Keep track of what version a bug was found in, was fixed in, was tested in, and then was released in. They are all different and important values.
Have the ability to change an issue from a bug to an enhancement.
Have a status for "question" or "waiting for answers", to represent questions have been sent to a business analyst, essentially blocking progress on the bug.
Keep a bug restricted to a single issue, so that you can verify whether that issue is acutally fixed. So if there are 3 things wrong with a screen, log 3 bugs, instead a single of "Issues on the Whatever Screen"; these bugs may be fixed and released individually, and you need to be able to track that.
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