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My company is currently making an Android application for a local $BigCarManufacturer dealer. We are not impersonating anyone, the application is under the name of "$BigCarManufacturer $dealer", and we even cooperated with some guys from $BigCarManufacturer to provide us some web services from their official website. Unfortunately, the application was immediately suspended for impersonation, and now I can only appeal the removal. When I do, I get the option to upload some documents, and the following message:
If you selected Intellectual property and impersonation or deceptive behavior above, please provide a document that proves you have the rights to use specific content, icons, images, etc.
So what exactly is expected here? The scans of the contract? In what language? The contract doesn't exist in English, and is pretty trivial otherwise, basically "make an app for us, we'll pay you X, and use anything you need from our website". No one was anal enough to specify individual icons, images or anything silly like that since none of those rights were transferred to us in the first place, we are merely using assets to build an app for them.
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If you believe that Google Play's app verifier incorrectly blocks your app or warns users about installing your app, you can appeal the classification by clicking the File an appeal button below.
Do you have any documentation binding you to that name? If that's not enough then send them a link to your website which I imagine should have some sort of house style. If you prove that your brand is recognizable and does not look familiar to ones of a similar name you should be clear to proceed. Hope this helps p.s What is the service you are using?
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