Watson Conversation in a live phone call

Question

Can someone show me how to use Watson Conversation and other services (e.g. Twilio) to make a live phone call and carry on a conversation?

I am able to use Watson Conversation, Twilio, and NodeRED to carry a conversation with a chatbot over SMS. I was also able to create a Watson Conversation + Watson Speech-to-Text + Watson Text-to-Speech to create a talking chatbot I could speak to in a web browser.

Twilio gives me a phone # I can use to make calls from so there must be a way to connect Watson Conversation + Speech-to-Text + Text-to-Speech + Twilio to have a live phone conversation with a chatbot.

Any examples you can point me to in order to make this connection would be helpful also.

Answer 1

in the case, the only example I've seen is this chatbot with Slack, Facebook, Twilio, etc is Botkit, SDK from Watson Developer Cloud, see this topic please.. Botkit is a toolkit for making bot applications.

Example if you want connect with conversation and Twilio:

   var Botkit = require('botkit');

var controller = Botkit.twilioipmbot();
var bot = controller.spawn({
  TWILIO_IPM_SERVICE_SID: process.env.TWILIO_IPM_SERVICE_SID,
  TWILIO_ACCOUNT_SID: process.env.TWILIO_ACCOUNT_SID,
  TWILIO_API_KEY: process.env.TWILIO_API_KEY,
  TWILIO_API_SECRET: process.env.TWILIO_API_SECRET,
  TWILIO_AUTH_TOKEN: process.env.TWILIO_AUTH_TOKEN,
  identity: process.env.BOT_NAME,
  autojoin: true
});
controller.hears(['.*'], 'message_received', function(bot, message) {
  bot.reply(message, message.watsonData.output.text.join('\n'));
});

module.exports.controller = controller;
module.exports.bot = bot;

- How to do the integration here.

- Botkit (Github)

- One project with integration (Example SLACK).

Answer 2

You could try the service Voice Agent with Watson, in Bluemix. It is experimental but I think it is a matter of time that this service goes GA. And, since it is in experimental state, it is free.

https://console.bluemix.net/catalog/services/voice-agent-with-watson?env_id=ibm:yp:us-south