Source Tree doesn't launch after installation

Question

After successful download of source tree on windows 10 , the application doesn't seem to launch, Any help appreciated , Thanks

Answer 1

This solved the issue for me.

Cause

The most likely reason for this error is that the user.config file for SourceTree has been corrupted. You can confirm this by locating the file in this location: C:\Users\<User>\AppData\Local\Atlassian\SourceTree.exe_<random_string>\<version_number>

If this is the cause, when you open the file, it will be full of <NULL> values.

Resolution

If the user.config file is indeed corrupted, you may delete it. It will be regenerated the next time you start SourceTree, and the application should start normally.

Answer 2

Without providing the SourceTree errorlog nobody will really be able to tell you how to resolve this issue.

The Sourcetree errorlog can be found at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log on windows.

Or by opening the Console application (Applications >> Utilities >> Console) and searching for entries related to "SourceTree", on mac.

The 2 most common fixes however are:

• Re-install Source tree.
• Delete the C:\Users\%user%\AppData\Local\Atlassian folder

Sourcetree.log