Cannot login to SourceTree

Question

My company has a Bitbucket account with Atlassian. I've downloaded the latest update to Sourcetree; when I try and login my credentials are not accepted.

The same happens if I access this page through my web browser here: https://id.atlassian.com/login?application=mac&continue=https://my.atlassian.com

However if I try to login to https://company.atlassian.net/login? it works fine.

Is there some convention I have to use to tell Atlassian my company name as part of my login user ID (ie username@company)?

Sourcetree won't let me do anything without getting past this screen.

Answer 1

Try quitting the SourceTree app and re-launching.

I had a similar problem. My id.atlassian.com credentials worked online but repeatedly failed in SourceTree. It worked for me after a relaunch.

Atlassian recommends sticking with the older version at the moment: https://twitter.com/sourcetree/status/699624992003244033

Update On Feb 22, Atlassian apologized and released SourceTree 2.2.2. However, some folks are still tweeting issues with the initial login on the release announcement.