Sendgrid Inbound Parse Webhook Emails are not received on Sendgrid

Question

I am using the SendGrid for receiving the emails from my domain (example.com). I have configured all the steps from the mentioned link Sendgrid Inbound Parse Webhook.

I have added all the name records(MX records and CNAMES) in the GoDaddy DNS records against my domain.

The issue is when I send an email to [email protected]. When an email is sent to this email-id there is no mail delivery failure report. There is no any statistics for the SendGird console about the webhook got triggered.

I am not able to figure out what went wrong in this process. As emails in the sendgrid webhook are not received.

I think they are lost in between.

Answer 1

I found the documentation to be insufficient in this area. You need to send to the subdomain, listed in your MX record, which redirects mail to sendgrid.

For example, if you add a MX record for email.example.com, you need to send the email to [email protected].