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I'm publishing my application on Google Play, and my screenshots are 800x1627. It's higher than the min, and lower than the max.
Why is this happening?
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For apps, you must provide at least four screenshots with minimum 1080px resolution. These should be 16:9 for landscape (minimum 1920x1080px) screenshots and 9:16 for portrait screenshots (minimum 1080x1920px).
To update app store screenshots for Google Play/Android, you'll need to: Go to the Publish To Android Devices section. Generate new screenshots. Download the screenshots and upload them to Google Play.
To upload your feature graphic you should go to your store listing (Graphic Assets section to be precise) within the Google Play Console. Don't forget it has to comply with store requirements: Image format: JPEG or 24-bit PNG (no alpha). Dimensions: 1024px by 500px.
You need to resize your screenshot. Constraints:
In your case, the aspect ratio is not correct. If you want to maintain the width of 800px, then the maximum height can only be 1600px (or a minimum of 400px).
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Just as mentioned in the 1st answer your resolution should be in a ratio of "2:1" So I was using Samsung galaxy S9 screenshots that had a resolution of 1080x2220 So to make it 2:1 I just went to an online image resizer like this and resized the image to 1080x2160 where it doesn't exceed the 3840px max limit either, and the image upload was a success.
Hope the answer helps :)
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