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I published my Android app to Google Play and everything was fine. I got about 5000 user reviews with an average 4.6 mark. But at some moment I started getting lowest mark with an insane speed. Several hundred 1 marks during 5 days. So my rating fell to 4.3. There were no complains from users, no comments, just a huge number of lowest marks. I suspect these were fake reviews. Probably paid by competitors. Is there any way to identify that? To prevent that? Does Google protect us from fake reviews in any way?
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Google Play Store Removes Millions of Fake Reviews and Bad Apps With New Anti-Spam System.
Google has added a number of security checks in the Play Store to spot and remove counterfeit apps. Yet, there are times when imposter apps still make their way to the Play Store. Time and again, whenever such apps are reported, Google removes them. But some still remain undetected.
Despite efforts to address the issue over the past decade, both the Google Play Store and Apple's App Store are still infested with fake reviews.
I think the best thing to do is contact Google and make them aware of the issue.
There is a contact form on the google play site
Its also worth checking that there's not a bug in your app that stops it from opening in certain phones/devices (which may or may not be your fault, could be firmware issues). But you'll generally see users select 1 star rather than writing reviews. Remember users are lazy :)
As @64BitsPerMinute suggested in his comment, there may be some frameworks that could help detect crashes. Have a look at ACRA, or for a more managed service have a look at HockeyKit with the HockeyApp plugin. These services allow you to get crash + stack reports from your users when thins go wrong. Even if the users don't report it back to you they can click one button and send instant crash results.
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