PlayStore app in some devices still showing older version while new version is live and available on play store

Question

Some device's play store app is showing older version of my app(1.91) while new version(1.92) is available on play store. When I open the play store app programmatically to update my application from update button (which I have in my android app )of my app, play store app shows open button but it should have update button there(so user can update my app).

What should I do to resolve this problem. Should I unpublish the older version after publishing new version on play store

Answer 1

A little late to answer here, but this will help others who face this issue.

Story:

Time and again I have seen this happen with my apps where the new version is live and visible on some devices, but on others the Play store keeps on displaying older version. This is some caching issue with Play store app.

Solution:

1. The solution is for the user to force stop the play store app and open it again.
2. If that doesn't work, clear play store app data/cache and open it again.
3. If that doesn't work, restart the device and open the app again.
4. If that doesn't work, ask your users to buy an iPhone and you can deploy an iOS app.

Conclusion:

Who should you blame for this issue? Google, of course.

Who will your user blame and give a bad rating to? You, of course.

P.S. Before arriving at this conclusion, make sure your app version is actually live on Play Store! You might also ask your user to send screen shot of play store listing version to confirm it.

Answer 2

Here is what i did, which resolved my issue,

1. Closed Playstore app from list of running apps.
2. Went to Settings -> Apps -> Google Play Store -> Force Stop.
3. Relaunch playstore and this time it showed me the update.

In one case although the app was no longer in review and was published, but had to wait for couple of hours before it showed up on that particular device. On another device (Samsung too) it updated immediately.