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New version of my app is 1.2. But in "Sales and Trends" in iTunes Connect I see "unknown" app version. Also new reviews not showing in App Store in "Current version" tab (only in all versions tab). What's wrong?
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Unknown can also mean the client simply isn't reporting any data at all for software updates because its misconfigured or broken. There are many possible reasons for that and you need to troubleshoot the clients to determine if that's the case or not. Start by checking wuahandler.log on the clients themselves.
When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step: Make sure that your iOS device is unlocked and on the Home screen.
I'd recommend following the steps below to troubleshoot the error you're seeing: When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step: Make sure that your iOS device is unlocked and on the Home screen.
Unknown can also mean the client simply isn't reporting any data at all for software updates because its misconfigured or broken. There are many possible reasons for that and you need to troubleshoot the clients to determine if that's the case or not.
I was having the same problem. I updated the latest version. I cleared out my browser history and cache and it is now working. If that doesn't work for you, try another browser. I usually use Chrome. Before clearing out Chrome's cache/history, I decided to try Safari. No luck. Then I tried Firefox and it worked there.
I've also noticed it can take several days for thing to update consistently across all the various pages. Like sales may not show anything for a recent week, but if I wait long enough and update/clear/etc, sales data shows.
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