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Newly Published App reporting Version as "Unknown" in iTunes Connect

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app-store-connect

app-store

mac-app-store

New version of my app is 1.2. But in "Sales and Trends" in iTunes Connect I see "unknown" app version. Also new reviews not showing in App Store in "Current version" tab (only in all versions tab). What's wrong?

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Dmitry Privalov Avatar asked Nov 17 '15 12:11

Dmitry Privalov

People also ask

Why is my client not reporting any updates?

Unknown can also mean the client simply isn't reporting any data at all for software updates because its misconfigured or broken. There are many possible reasons for that and you need to troubleshoot the clients to determine if that's the case or not. Start by checking wuahandler.log on the clients themselves.

Why doesn't iTunes recognize my device on my computer?

When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step: Make sure that your iOS device is unlocked and on the Home screen.

How do I troubleshoot iTunes error 0xE?

I'd recommend following the steps below to troubleshoot the error you're seeing: When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step: Make sure that your iOS device is unlocked and on the Home screen.

What does it mean when a client is update unknown?

Unknown can also mean the client simply isn't reporting any data at all for software updates because its misconfigured or broken. There are many possible reasons for that and you need to troubleshoot the clients to determine if that's the case or not.

1 Answers

I was having the same problem. I updated the latest version. I cleared out my browser history and cache and it is now working. If that doesn't work for you, try another browser. I usually use Chrome. Before clearing out Chrome's cache/history, I decided to try Safari. No luck. Then I tried Firefox and it worked there.

I've also noticed it can take several days for thing to update consistently across all the various pages. Like sales may not show anything for a recent week, but if I wait long enough and update/clear/etc, sales data shows.

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LawfulEvil Avatar answered Sep 18 '22 08:09

LawfulEvil
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