iTunesconnect App Preview Error

Question

I'm trying to upload an app preview video to my itunesconnect account, but i'm receiving the following error...

"This video has audio that is not two-channel, no-surround stereo"

As far as I can tell, there is not specific documentation discussing how to deal with this is issue, so any extra insight on this would be very helpful.

Answer 1

In my case I had created the video in iMovie and (intentionally) did not include any audio. To resolve the issue, I imported a silent audio track, added it to the timeline, decreased its volume to 0% just to be sure, then I shared the App Preview again. Uploading this file worked just fine. Seems the videos have to have audio included.