iTunes Connect Subscription Status URL never called

Question

We need our server to receive notifications about changes in subscription statuses. To achieve this we followed the instructions from https://help.apple.com/itunes-connect/developer/#/dev0067a330b.

Our server supports App Transport Security (ATS) protocol. It was tested with this service https://apptransport.info/. So all requirements seem to be fulfilled.

We entered the target URL into the “Subscription Status URL” field. But we haven’t received a request (GET, POST, PUT) to the specified address after starting and expiring subscriptions in our sandbox.

Is there any way to troubleshoot this kind of problem?

Answer 1

Just finished resolving a similar issue after submitting a bug report. A different underlying problem, we were missing the intermediate CA on our SSL certificate. curl on macOS didn't alert us to the error, but curl on linux did. I wrote up a summary of the issue and how to test it here: https://deciphertools.com/blog/subscription-status-url-not-working/