Installshield - Uninstall not removing service

Question

We're having a weird issue with Installshield.

I'm using the Installshield to install a windows service on our DEV and QUAL environment (same machine). The configuration files are identical (.isl, .isproj and .vspscc) but we are experiencing some different behavior when we do the uninstall .

When we uninstall the QUAL service (they have diferent names) is all ok, but when we unistall the DEV service, the service is not removed from the services list as well as not remove from the registry entries.

Any idea what may be causing this different behavior for identical configuration on the same machine?

Answer 1

If you expand the events section of the service you've added (components section: advanced settings, services, your service), there will be 6 events (you might need to create a new key to see these) - one of which is "Uninstall Delete". The default is no, change it to yes and you'll be good. (I also set Uninstall Stop to yes as well).