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How to know why my app is not compatible with certain devices in Google Developer Console?

I have an app in the Play Store and it is not compatible with certain devices, what i don't understand is why, for example, is compatible with certain models of Galaxy Note 2 and not with the others (also Galaxy Note 2). There is a way to know the reason? In the Google Developer Console appear as not compatible, but not why.

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Daniel Gonzáles Avatar asked Feb 04 '14 18:02

Daniel Gonzáles


2 Answers

WIthin the developer console, select the app, the select APK. This will show you why devices are excluded enter image description here

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Martin Avatar answered Sep 21 '22 09:09

Martin


Go to release management then -> Device catalog, and select any Unsupported device to show its details and you will see the reason why this device doesn't supported

Android app is supported by 0 devices

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oliversisson Avatar answered Sep 23 '22 09:09

oliversisson