How to fight spam reviews on Google Play?

Question

Somebody posted a spam review to my app (embedded ads and links). Then he had many other spammers flag this review as "helpful". Now this spam review is shown on top of the list as "most helpful". Every day he re-posts this review, so that it stays on top.

I tried flagging this review as spam several times, but it wasn't deleted. Obviously, there were more "this is helpful" votes than "this is spam" votes.

What can I do to have that spam deleted?

Answer 1

You could contact google, and they may be able to help.

There is a question about this here, from one of the answers:

Its also worth checking that there's not a bug in your app that stops it from opening in certain phones/devices (which may or may not be your fault, could be firmware issues). But you'll generally see users select 1 star rather than writing reviews. Remember users are lazy :)