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I need to sort this out because it's a pretty big problem. My users keep sending emails that they can't install the app because an error code: -2. Here's a screenshot I received.
Do you have any advice? Thanks a lot!
UPDATE: Looks like after an app update the problem got solved. Users reporting install now works.
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Solution: Delete the cache from the Google Play app (Settings > Application Manager > Google Play). If you are still seeing an error, delete the data from the Google Play app (Settings > Application Manager > Google Services). Finally, if issues persist, delete your Google account and then re-add it.
Android error code 491 is an error that usually occurs when downloading an app from the Play Store. It means that the download or update is not available at the moment.
Maybe it's not a real solution but I had the same issue days before. After several days searching in the internet I updated my app in Play Store with some minor changes (nothing that really helps to solve this error I think).
The error simply dissapeared. Maybe is just a Google Play bug. So if you are planning an update just do it and I think it will be solved.
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