Google did not update my application in Play Store very long time, more than 3 weeks

Question

My update to application did not updated in the Play Store. The application package id is: net.interkontakt.ikdating. I published last update 04 January 2018, now is 30 January 2018 but application still not updated in Play Store.

I did not get any errors. The release status:

Jan 4, 11:02 PM: Full rollout. (Promoted from beta 1.0.12)

Application have status "Published".

The communication with Google support gives nothing. Their answer:

I took a look at some things on my side and it seems your app is still being reviewed. Unfortunately, because my team is not part of the review process, I'm not able to say when you can expect the process to finish, nor can I provide any other information. I apologize for the inconvenience.

I suggest that you do not submit any new versions of the app until the previous submissions have been reviewed. Please note that all submissions, including Alphas, are reviewed before they are published.

Is anyone have similar problems that update to the application is not published for a weeks? How it can be solved?

UPDATE: Today is 15 Feb 2018. More than a month passed after latest update upload and more than 2.5 months passed after last successful published update (last successfully published update is v1.0.5, version code 10005 uploaded at 04 Dec 2017). Even Alpha version (v1.0.13 version code 10013, uploaded at 29 Jan 2018) still not available to Alpha testers. It stuck with 1.0.5 version, Google support still not give any useful info, only this response below:

As stated previously, I'm not able to comment on why your app hasn't finished the review process yet. All I'm able to see is that the process hasn't been finished. Right now, all you can do is wait. I apologize for the inconvenience.

Answer 1

Google always tries to publish an app as soon as possible. So if the review is taking a long time, that will be because the review is difficult.

The most likely reason is you are doing something that is risky for app users:

• you have code in your app that might be malware, or looks like it might be malware
• your app is very close to breaking the Play store terms and conditions
• some other difficult legal issue

The team would then need to think very hard about whether what you are doing is allowed, and this process could take a while.