Getting logcat from a tester's android device

Question

We are having trouble reproducing some bugs in an application we are developing, and so I would like to retrieve logcat logs from a tester's android device. He isn't testing plugged into a computer, and we don't have regular physical access to his machine as he is testing in another location.

What is the simplest way for him to send us logcat logs after he has experienced a bug? Please bear in mind he is not a technical professional but he does seem to have a knack for inducing bugs :)

Answer 1

The best way to do AFAIK is to install a Log application, such as: LogCollector: http://www.appbrain.com/app/log-collector/com.xtralogic.android.logcollector

By this way, tester can send log data to your email or message.

Answer 2

A useful tool to collect log messages remotely is www.remotelogcat.com - it can be used to store strings, or the logcat for the current application.

You need to add the permission:

<uses-permission android:name="android.permission.READ_LOGS" />

In order to read logs.