Get Details About iOS App Refund

Question

BACKGROUND
I'm helping a 3rd party host 3 apps that they paid me to write (they've given me access to their Apple credentials - created expressly for this app - in order to manage the iTunesConnect process).

Because of this, I get access to all of the sales data, etc. through iTunesConnect. We currently have all 3 apps released, two of which are first-time releases and one of which has been on the store for a few months and updated a couple of times. The first app was initially released with a $1.99 price point as an introductory price, which went up to $3.99 after about a month.

ACTUAL QUESTION
I just got my daily report from AppFigures.com (highly recommended, by the way; it's a relatively cheap way to get a good amount of automated data and analytics about app sales), and I noticed that app #1 had 3 refunds yesterday. We've only had 7 refunds ever, and all 3 of these refunds were originally purchased at the $1.99 price point. Therefore, this has made me very curious as to why they got the refund NOW. We had bugs earlier on that have subsequently been resolved by updates, so I don't understand why someone would have a legitimate reason to ask for and receive a refund at this point.

Please note: I'm fully aware that I'll never get the information to tie back directly to the user. I understand why, but it's a bit of a shame (and it's why we included a voluntary contact/feedback mechanism in the app itself). I'm just wondering if I can see from Apple the reason they selected for requesting the refund.

Basically, I'd like to answer the following question:

"Why did Apple think it was justified to refund this user's money?"

I'm guessing it would be a helpful piece of information for us; if there's something wrong with the app and we're not aware, this could help us fix it. Does anybody know how/if that information is available?

Answer 1

I did what Injuanj suggested and contacted Apple directly.

Here's their (completely unhelpful) response:

Thank you for contacting us about your Sales and Trends reports.

I understand that you are wanting more information regarding refunds.

You can find Refund information for your content by filtering your Top Content dashboard to Transaction Type > Refund. Refunds will be indicated as negative values.

Apple does not provide customer or refund information at this time.

If you have further questions regarding your sales reports, please let us know. We're happy to help.

Best regards,

Julie

iTunes Provider Support

1. I already knew how to view my refund/return count, which is how I knew to send the email in the first place!
2. I didn't ask for customer information. I know Apple's not going to give that. Duh. I actually specified this in my original email.
3. I guess the real answer here is this:

   Apple does not provide customer or refund information at this time.