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I have integrated Facebook Customer Plugin on one of our websites. I followed the instructions in the developer documentation. It is working fine when there is an active facebook session. However, the plugin does not appear at all when there is no active fb session. I might be missing something but I have no clue on what that is.
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From your Facebook Page: Navigate to your Page Settings. Click Messaging. Under Add Messenger to your website, click Get Started.
The Chat Plugin allows you to integrate your Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
Reset the plugin by selecting Manage Settings > Advanced Options > Delete from the configuration page of the plugin and setting up again. Try deactivating other plugins that you think may be interfering, then reset and set up again.
The solution for me was adding #xfbml=1&version=v2.12&autoLogAppEvents=1 after the xfbml.customerchat.js file like :
js.src = 'https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js#xfbml=1&version=v2.12&autoLogAppEvents=1';
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