Exception Logger: Best Practices

Question

I have just started using an exception logger (EurekaLog) in my (Delphi) application. Now my application sends me lots of error messages via e-mail every day. Here's what I found out so far

• lots of duplicate errors
• multiple mails from the same PC

While this is highly valuable input to improve my application, I am slightly overwhelmed by the sheer amount of information I'm getting.

What are your best practices for handling mails from your application?

Answer 1

If you get to much information as it is currently the case you are not getting any information at all.

So I would say categorize your errors into groups, like WARNINGS, FATAL ERRORS, etc. Then limit your emails to the most important messages (FATAL). Apart from that review your logs on a regular basis (day, week ...).