Menu
I've been experiencing this issue for two days, since the new iTunes Connect became avaiable.
When adding a new screenshot, at first, I was receiving the error:
Your app information could not be saved. Try again. If the problem persists, contact us.
Inspecting the element in browser, in the console i could see that they got a server error:
We've got a server error... 500
But yesterday, the error changed. The server was responding SUCCESS, but a new error appeared when trying to upload any screenshot:
Failed to create a screenshot for Screenshots for 4-inch iPhone 5 and iPod touch (5th generation) Retina display (error for 4-inch upload)
I'm sure my image types/sizes are ok.
Today, I'm back to the server error...
Apple responded my thread with them today, but to ask for additional information such as screenshots and the source code of the page.
Anyone else having this issue? Anyone got the answers from Apple?
Thx
SS of inspecting element in Safari:
969
You can upload up to 10 screenshots each. Apple has many devices with various screen sizes, so make sure that you ticked for these devices to use the screenshots that you uploaded.
2.1 Scroll down in the “App Store” tab to where your current build is. Remove it by pressing the tiny red button to the right. 3. Now you can select a new build to submit!
On the iOS App Store, you must provide a set of screenshots for all device types. For iPhone, at the minimum, you need one set of screenshots for the 5.5-inch display, and for iPad, you need at least one set for the 12.9-inch display.
I met the same problem. The solution for me is just avoiding to use the default name (i.e. iOS Simulator Screen Shot ********), simply rename the screenshots as "1.png, 2.png..." and it should be OK now.
109
Found the solution, you have to rename your screenshot to remove any accent in it. Then the upload will work.
38
If you love us? You can donate to us via Paypal or buy me a coffee so we can maintain and grow! Thank you!
Donate Us With
