Email address is not verified (AWS SES)

Question

When your SES account is in "sandbox" mode, you can:

1. Only send from verified domains and email addressed, and
2. Only send to verified domains and email addresses

In order to send to anyone else, you must move your account out of sandbox mode by contacting AWS support and requesting it:

https://docs.aws.amazon.com/console/ses/sandbox

In my case I needed to verify the email again in the region where it failed. You can try to change your region in the top right then you have click again "Verify a New Email Address"

If the email is already verified and you're out of the SES Sandbox, check that you've the correct AWS region for the SMTP server. I was trying to connect to email-smtp.eu-west-1.amazonaws.com when my SMTP credential was for the email-smtp.us-east-1.amazonaws.com server.

@Matt Houser has already answered the questions but I am adding a screenshot from June, 2020 that explains what he said.

Make sure

1. You add your email to ses and get verified.
2. You enable the Production mode for your account.