Crashes in Google Play Developer console vs Crashlytics Console

Question

We have an Android App on Google play store . The Crashes & ANR section of the app lists only a handful of top crashes where as our Crashlytics console lists a total different set of crashes - I mean that only few of the top crashes in Crashlytics are same as one in Playstore. One of the reasons can be that our App is also distributed via an Enterprise store private to our customer's setup.

1. Do these crashes also get shown up in Google Play Dev Console ?
2. Also if I can get all the crashes in Play Dev Console as I see in Crashlytics. ?

Answer 1

I have used Google Play, Crittercism, Crashlytics and HockeyApp to track crashes in Android SDK and NDK derived applications.

My answers to your questions...

1) You will never be able to get all of the crashes in Google Play Dev Console. Google Play simply does not do a good job tracking crashes. In many versions, it requests that the user 'Send Report' and many people just click cancel. Google Play also only collects crashes from certain recognized devices and regions.

2) The weaknesses of Google Play's crash reporting system will push you to use a third-party crash reporter. At this point I would never release an application that depended strictly on Google Play for crash reporting -- you will simply miss the vast majority of user issues if you do this.

Our process is to ignore Google Play Dev Console's crash reports, but use their ANR reports (which are harder to get in other crash reporters.)

Answer 2

As said, it depends on the users decision to 'Send Report' or not. You can move to a third-party crash reporter or try tasting Firebase Crash Reporting (https://firebase.google.com/docs/crash).