Crash reports from app on App Store

Question

I have just released an application on the App Store but for some users the app will crash. I am not able to reproduce this problem and therefore I was wondering if there is any way to get a crash report from the user so that I can get an idea of why the app will crash.

Answer 1

Being only a very part-time iOS developer and having a small app that doesn't have too much going on, I've not until recently had cause to try and find crash logs. Google led me to this very old thread.

Just in case anyone else ends up on the same wild goose chase - at the time of writing (mid-2018) iTunes Connect has been rebuilt as App Store Connect and, in the web portal, all you can see is number of crashes and so-forth. To download energy usage and crash report logs from Apple servers, you actually go to XCode. Window -> Organizer -> Energy or Crashes tab [EDIT: Still correct in June 2022, XCode 13.4.1].

Answer 2

You can get crash reports via iTunes Connect. Here's how:

1. Log into iTunes Connect
2. Click "Manage your Applications"
3. Select your app
4. Click the app icon under "Current Version"
5. Click "Crash Reports" on the right side

Answer 3

URL : https://developer.apple.com/news/?id=nra79npr

But make sure you have configured your appstoreconnects credentials in xcode.

Answer 4

Just in case someone is still looking for this answer in 2019, here is how i did it. 1.) Login to Apple iTunes Connect 2.) Goto My Apps >> Select your app >> Activity 3.) Select your build number 4.) Select Download dSYM in General information

The below link helped me and you can find other ways to download dSYM (e.g.: from Xcode) from here. References: https://docs.newrelic.com/docs/mobile-monitoring/new-relic-mobile-ios/configuration/retrieve-dsyms-bitcode-apps