comments plugin moderation tool not working

Question

I'm trying to set up the Facebook comments social plugin. The plugin will be set up so that each product page on our site will have a comments plugin with a unique URL. I want to be able to moderate all the comments together, which should be able to be done with the comments moderator tool on Facebook.

I can put the social plugin on the page with it linked to the respective app ID, but I don't see any comments appear on the moderation tool at: https://developers.facebook.com/tools/comments

The code on the page is this:

<div id="fb-root"></div> <script type="text/javascript" language="javaScript">   (function(d, s, id) {      var js, fjs = d.getElementsByTagName(s)[0];      if (d.getElementById(id)) return;      js = d.createElement(s); js.id = id;      js.src = "//connect.facebook.net/en_US/all.js#xfbml=1&appId=[appid]";      fjs.parentNode.insertBefore(js, fjs);   }(document, 'script', 'facebook-jssdk')); </script> 

Then later...

<meta property="fb:app_id" content="[appdid]"/> <div class="fb-comments" data-href="http://www.testtesttest.com/" data-num-posts="2" data-width="" data-colorscheme="dark"></div> 

It's important to note that for now I'm actually using the URL testtesttest.com, but I am putting in my actual app ID in the app ID spots.

I do this and can post comments to the page fine. However, I see nothing in the moderation tool. Any suggestions on what I could be doing wrong? Has anyone gotten this to work successfully? I'm not sure if my app is set up wrong, or there is a url match issue, or domain issue. I'm not sure where to start.

Thanks!

Answer 1

I had the same problem and solved it with this:

For moderation tool to work, beside app

<meta property="fb:app_id" content="xxxxx" /> 

and admin tags

<meta property="fb:admins" content="xxx" /> 

you MUST add the tags:

<meta property="og:url" content="URL" /> <meta property="og:title" content="TITLE" /> <meta property="og:description" content="DESC" /> <meta property="og:image" content="IMG" /> 

after that everything worked fine.