CCAvenue Payment Error code 10002 Merchant Authentication failed. Don't worry... It happens to the best of us

Question

I am using cc-avenue jsp integration kit in my website. I have used the code which is provided by cc-avenue but when I try to checkout from my site it gives an error

10002 Merchant Authentication failed. Don't worry... It happens to the best of us.

Please any one help me to resolve this problem.

Answer 1

This error can be caused by an incorrect merchant ID, an incorrect access code, or if the order originates from an unregistered URL. Make sure that all three of these values are correct.

For your security, CCAvenue does not report exactly which of these three values might be in error.

Update:

1. You can find CCAvenue setup for ASP.net from here: http://aravin.net/complete-guide-integrate-ccavenue-payment-gateway-asp-net-website-screenshot/
2. Also, you can find steps to solve the 10002 here: http://aravin.net/how-to-test-ccavenue-payment-gateway-in-localhost-avoid-error-code-10002-merchant-authentication-failed/

Answer 2

The Error code 10002 means that Access code or URL not valid so request you to confirm that you are posting the Access code value to CCAvenue and also confirm that the request URL posting to CCAvenue has to be the same as the registered URL with us, as we are having the URL Validation at our end.

The post action URL must be https://secure.ccavenue.com/transaction/transaction.do?command=initiateTransaction

Kindly confirm that you're passing the correct API keys in the integration kit.
We would like to inform you that the API keys that are generated in your account, are for the live website URL and live server (i.e. secure.ccavenue.com). Thus, if we receive any request other that the website URL, (e.g. Local host / sub-domain), or for the test server (i.e. https://test.ccavenue.com/transaction/transaction.do?command=initiateTransaction), you will get the merchant authentication failed error.

We request you to kindly check at your end.