Can't install Helper, "Puck", from HockeyApp for Mac

Question

Using High Sierra on a Mac, I am unable to install Puck from HockeyApp for Mac (version 2.0.21) with the provided instructions.

When I choose "Install" from the "Preferences -> General" tab, the button turns gray, or disabled, I am prompted for my account's password and then... nothing. Puck is not installed in the /usr/local/bin directory as is suggested.

• My user account is an admin account.
• I am using the correct password.
• I have ownership and full write permissions to /usr/local/bin.
• I have both checked for updates and reinstalled HockeyApp for Mac

When I quit the HockeyApp for Mac app, and then return to it, the "Install" button is no longer disabled, but it is still offering me the ability to install Puck. It just never does.

Answer 1

I finally resolved by uninstalling HockeyApp and re-installing using a different approach. Rather than downloading the installation program from the HockeyApp website, I chose to install the application using homebrew. Assuming you have Homebrew and Homebrew-Cask installed, from the command line, use this:

brew cask install hockey

I don't know why it didn't work before. Perhaps it was my lack of understanding wrt Macs and installing software properly, but Homebrew did the trick. I was then able to install the "Helper" app of "Puck" onto my machine.

If you don't have Homebrew, or Homebrew-Cask installed, you may try the following. From the terminal:

ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)" < /dev/null 2> /dev/null ; brew install caskroom/cask/brew-cask 2> /dev/null
brew cask install hockey