Can't access AppStore connect

Question

Whenever I try to login to my AppStore connect console, I'm getting redirected to this page(https://appstoreconnect.apple.com/WebObjects/iTunesConnect.woa/ra/gettingstarted). This looks like to be older iTunes connect page which is no longer operational. I'm not able to access my AppStore connect console at all and have been facing this issue from past 5 to 6 days. Have also tried accessing it from other browsers and in incognito, nothing seems to work. Any idea what would be the reason? Anyone else facing this issue?

Answer 1

I contacted the Apple Support for this issue, but they couldn't figure out the issue right away and asked for some time to investigate the issue.

Meanwhile I could get credentials of our accounts team-agent and on logging in with his credentials we saw that in the Users and Roles section all the users were removed except the team-agent, even the admins(which was my role). And this was the reason why I couldn't access the App Store Console. The team agent user also confirmed that he has not deleted any of the users.

So, post realising what was the issue, we just added all the team members again in Users and Roles section, post that it's working fine. We also informed the apple support regarding what had happened, but they were not able to figure out why the issue occurred and told us to inform them if it ever reproduces again in future.

Hope this helps! :]