Browserstack Win7 IE10 not playing HTML5 videos

Question

I've been building a website that uses HTML5 video. I started testing with Browserstack and everything looked good, until I got to Windows 7 IE10. Any video element simply wont load the .mp4 on Browserstack. It just shows a blank screen.

Examples of sites when testing:

http://html5demos.com/video

http://www.videojs.com/

Has anyone experienced this on Browserstack or is this a real Windows 7 IE10 issue?

Answer 1

I also have the same problem and contacted Browserstack.

They are aware about the problem and looking for a way to fix it (it is not as simple as somebody forgot to install something). Currently it works fine on Win 8 in IE10.

This is not a real issue on windows 7 in IE10.