Android App for Tablets still showing "Designed for Phones"

Question

I published an app (http://bit.ly/1GfKsNG) which is meant to be for tablets only.

The AndroidManifest.xml is adjusted in the way:

<uses-sdk
    android:minSdkVersion="16"
    android:targetSdkVersion="21"/>

<supports-screens
    android:xlargeScreens="true"
    android:largeScreens="true"
    android:normalScreens="false"
    android:smallScreens="false"/>

and in Google Play, I also only added tablets screenshots (7" and 10") and no smartphone screenshots for the app. Still, the app shows "Designed for Phones" in the Play store.

My res/ folder structure looks like this:

/drawable-hdpi
/drawable-ldpi
/drawable-mdpi
/drawable-xhdpi
/drawable-xxhdpi
/layout
/menu
/values

I already checked related questions:

• apk update for tablet, still says "Designed for phones" -> checked! I have the AndroidManifest.xml like this already

• My app disappeared from "tablet" google play but still available for phone -> checked! I have the support-screens tag already

So the question is, what's the remaining part that I have overlooked to make the app "Designed for Tablets".

What is also strange is that the Google Play store shows no pending optimization tips for tablet optimisation but tells me that tablet optimisation is already finished (by promoting the app from Alpha test status to production).

Answer 1

You can request a manual review according to this article. Specifically, it states:

If the Optimization Tips page lists "To Do" issues that you feel don't apply to your app or affect its quality on tablets, please notify us using the Designed for Tablets Contact Form. We will review your app and update your Optimization Tips page as appropriate.

I also had the same problem a few months ago, so I used the contact form to request a manual review. They responded pretty quickly and told me that my app was in fact "designed for tablets".