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I'm having a small problem with the windows store. I have uploaded all the required graphics in the submission, and the app has all of the required graphics (including box and wide tile images).
In the store however, the app entry is using a wide image. The problem is that the wide image it's using is actually a box image , that's stretched.
Any ideas what's going wrong?
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Usually, the stretched screen display is caused by the user accidentally. This may be from random presses on the keyboard or on the monitor that changes the display settings. On rare occasions, this can be caused by issues with a new update of your software.
Right-click (or press and hold) the desktop, point to View, and then select Large icons, Medium icons, or Small icons. Tip: You can also use the scroll wheel on your mouse to resize desktop icons. On the desktop, press and hold Ctrl while you scroll the wheel to make icons larger or smaller.
I contacted Microsoft support because I had the same problem with the new update of my app, but the issue didn't occur before.
This is a part of the conversation:
Microsoft We are currently aware of this issue and working to resolve it. Me: Ok, so this is an issue with the windows store?? Microsoft: Yes it is. Me: thank you for your help :) I hope it won't affect the number of downloads for my app Microsoft: We are working to resolve this as soon as possible. I will update you via email once I have more information.
In summary, it's a Microsoft problem and they're working to fix it
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