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I'm looking for both an explanation of why and when you would use each system and what features differentiate a bug vs. issue tracking application.
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Bug tracking is the process of logging and monitoring bugs or errors during software testing. It is also referred to as defect tracking or issue tracking.
In the world of software testing, one of the distinctions we make between an issue and a bug are: bugs are anything that threatens the value of the product while issues are anything that threatens of the value of testing (or the value of the project and in particular the value of testing).
A bug tracking system or defect tracking system is a software application that keeps track of reported software bugs in software development projects. It may be regarded as a type of issue tracking system.
Issue tracking systems usually integrate more with customers and customer issues. An issue could be "help me install this" or "How do I get the fubar into the flim flam." They could even be something like "I need an evalutation key for your software".
Bug tracking systems help you keep track of wrong or missing things from the program.
When looking at web systems, there is usually a big difference in focus, either helping customers or tracking problems with your software.
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