Energetic and experienced information systems professional with a passion for working with people, processes, and technology with a focus on using the Salesforce platform. I have experience in business application development. Involved in product testing, management, and development of new business opportunities. Skills include:

● Implementing and enhancing Salesforce Sales Cloud, Service Cloud, Community Cloud, and Lightning Platform applications.

● Leading and executing all phases of the System Development Life Cycle (SDLC) as a project coordinator (waterfall and hybrid waterfall/agile) and as a member responsible for task completion.

● Participating in agile development as a Scrum Master, Product Tester, and Development Team Member.

● Managing and providing customer support and service.