The Vice President of patient relations at Attencia - Ms. Penina Mezei from New York. She herself leads a whole division of the Americare companies focused on the community. Overall, Penina's goals are the improvement of the services that are being offered to the patients at Attencia and ensuring the highest quality Support Center staff. Mezei is an excellent analyst performer of operational and clinical metrics. She even develops and delivers training applications to all staff members. Her development programs and evaluations are all written in C#, which is quite effective for the whole Microsoft ecosystem.

Penina Mezei's experience has provided the direction of the IT sector many times, and her tech support has helped many staff as well as leadership members, not-regarding the nature of the requirements and the problem itself. She has on multiple occasions identified herself as key indicators of change in her line of work, thus contributing to the overall success, development and communication threshold in her company. Performing many benchmarks and lifting these thresholds based on internal and external testing standards, analyzing the measures and the results is and has always been part of the development process. As for last, Ms. Mezei is always good with protocols based on mathematical evidence, supporting the potential outcomes and even contributing to their improvement.