I currently do Level 3 technical support for Panasas, supporting customers using our parallel NAS solutions. In the past, I was a lab manager for Sophos, did Level 2 support for IBM's Worklight / MobileFirst Platform Foundation mobile application development platform, and for many years was a system administrator / network administrator / general "jack of all trades" for IBM and Transarc Corporation.

My posts here are entirely my own, and do not necessarily reflect the opinions, positions, or strategies of my any current, past, or future employer (or anyone else other than myself...).